Handling valet disputes without guest friction

A well-handled dispute protects the brand. A poor one becomes an online review. Here is the operations playbook.

Claim intake

Listen, identify the ticket, hold the vehicle if needed, open the proof file. Never argue on the driveway in front of the guest.

Analysis and decision

Compare intake/exit photos, verify operators, decide repair / documented rejection / insurer handoff.

Close and learn

Team feedback, process tweak, incident KPI tracking. iValet keeps history so you never start from zero.