Moving from paper tickets to a traceable platform is an operations project. Here is the field playbook used with premium venues.
Disputes, peak hours and guest expectations make paper fragile. Digitization creates timestamped proof, reliable scheduling and management reporting.
1) Digital ticket + QR. 2) Intake photos. 3) Parking location. 4) Vehicle request. 5) Insurance export. Without these, “digital” stays cosmetic.
Week 1: scope sites and roles. Week 2: configure iValet and train. Week 3: pilot one flow. Week 4: scale + reporting. Luxova runs a tailored demo — no public price grid.
Average wait, anticipated requests, documented incidents, digital tips, concierge satisfaction — visible from month one.